| Proposal Development |
Professionals Services
- Customer requirement statement
- Hardware,software,&service recommendations
- Implementation procedure
- Price quote
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Process
Storage and network application engineers review your needs and develop a proposed set of products and services and outline the Statement of Work plan. |
Benefit
Timeliness and Accuracy.The Statement of Work Process takes days off the initial concept phase, while ensuring that it starts and remains focused on your needs. Overall this will improve the rate of actual deployment and enable the benefits of the proposed solution to be realized sooner.
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| Proposal Review |
Professionals Services
- Session with sales and technical management
- Proposal submitted to customer
- Modifications to the proposal based on customer feedback
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Process
Rorke Data’s team of technical professionals works closely with the customer’s IT department and other stakeholders to fine-tune the proposal in order to ensure its alignment with the customer’s goals and needs. |
Benefit
Reliability and Cost-Efficiency. You will achieve both technical accuracy and keep costs minimized by having a finite expectation of the deliverables. The Statement of Work Process eliminates confusion due to miscommunication, greatly reducing the likelihood of unexpected problems and costs.
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| Configuration Design |
Professionals Services
- Review of product configuration
- Component selection
- Solutions support group established
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Process
Once acceptance of your final written agreement is processed, the appropriate product will be supplied at the best price available with continuous design support. |
Benefit: Cost-Savings, Timeliness, and Reliability.
You benefit from orchestrated technical resources from top suppliers and the assurance of the overall validity of the configuration.
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| Test & Design Facilities |
Professionals Services
- Hardware and software
- Test schedule outline
- Interoperability standards
- Proof-of-concept
- Technical documents assembled for
integration team
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Process
The Statement of Work Process and the $3M Rorke Data Interoperability Lab provides unique proof-of-concept set-up, configuration testing, and documentation. |
Benefit: Reliability.
You gain the logistical and cost advantages of outsourced, dedicated
capital equipment and a fully trained staff. You do not have to risk stability in live implementation. You also get an extended follow-up program.As new products and related workflow approaches are tested and approved, the Statement of Work Process Program quickly delivers the information to you. The proof-of- concept allows up-front, information sharing with all stakeholders.
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| Integration Facilities |
Professionals Services
- Hardware integrated and tested
- Operating system loaded
- Technical documents assembled for field
integration team
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Process
The Statement of Work Process also provides a network of Technical Integration Centers. Adhering to rigid ESD standards and bearing ISO 9002 certifications, each center focuses on a unique specialization. They flag and replace all failed components, while pre-setting all configuration parameters and provide pre-site installation, set-up, test, and overall pre-shipment integration. |
Benefit: Reliability,Ease,Customer Satisfaction.
Organizations gain the most efficient, unobtrusive installation experience possible.
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| Installation |
Professionals Services
- On--site hardware set up
- Completion of software loads
- Interconnection of devices
- Field testing of systems
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Process
The Statement of Work Process Program provides you with
the installation plan for your solution.Very complex installation scenarios are paired down to only site-specific considerations, allowing for the most efficient installation possible.The successful installation is backed by Rorke Data’s extensive maintenance organization coupled with valuable education and training options. |
Benefit: Cost-Savings,Peace-of-Mind.
Allocating internal resources to these types of complex,time consuming installations is costly.Furthermore, if there are problems during the installation where does the responsibility lay? Rorke Data’s installation services removes these concerns, providing a seamless installation backed by a satisfaction guarantee.
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| Training & Maintenance |
Professionals Services
- Solution management education
- Configuration and support training
- Problem resolution definement
- Disaster recovery preparation
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Process
The Statement of Work Process Program gives you access to the specially reserved maintenance product inventory augmented by several supplier-based parts depots.The program also makes a maintenance sales and contract available. This contract ranges from services including contract renewal,to call-center, and deployment of 24/7 maintenance fulfillment. |
Benefit: Maximized Utilization.
Built on a strategy to form long-term relationships with its customers,Rorke Data offers comprehensive training and maintenance programs that will provide the opportunity for customers to maximize utilization and increase ROI over the life of the solution. |
