Ensure you have the coverage you need.

With Rorke Data maintenance, you have the ability to choose the perfect service level for your needs, above and beyond the limited, basic manufacturer’s warranty.

We offer a complete suite of maintenance and support services which include Gold, Silver, Bronze, Advanced Parts Replacement and Custom Service Level Agreements.

Service Level	Help Desk Support	On-Site Support	Additional Services
Gold 24×7 Onsite	24x7x4, 365 days per year	24x7x4, 365 days per year	Failure Analysis Dedicated Technical Support Resource Problem Escalation
Silver 9x5x4 Onsite	8am–5pm CST, Monday–Friday	8am–5pm, Monday–Friday	Failure Analysis Dedicated Technical Support Resource Problem Escalation
Bronze 9 x 5 x Next-Business-Day Onsite	8am–5pm CST, Monday–Friday	8am–5pm, Monday–Friday (next business day)	Failure Analysis Dedicated Technical Support Resource Problem Escalation

Parts Replacement

Expedited Advanced Parts Exchange support is for customers who require system component coverage without onsite support. Expedited Advanced Parts Exchange Service is available to purchase for a single year or multiple years. Parts are shipped within 24-48 hours, and Help Desk Support and problem escalation are also included.