Rorke Data Professional Services


Recent News Releases
April 2008
Rorke Data & Primera Team at NAB
March 2008
Bell Microproducts Announces Promotion of Joe Swanson to President, Rorke Data, Inc.
February 2008
Galaxy® Storage Line Addresses Decentralization of Storage Applications, Transition From Analog to Digital
August 2007
Rorke Data Achieves ISO 13485:2003 Certification

 

 

 

 

 


Professional Services Professional Outsourcing Technical Support

Proservice Programs
• On-Site Maintenance Contracts
• Enhanced Warranties
• Installation Services
• Depot Repair
• 24 x 7 On-Site Maintenance
• 9 x 5 On-Site Maintenance
• Advanced Part Exchange
Maintenance
• Extended Warranty
• Software Support Contracts



Optional Services
• Installation Services
• On-Site Spares Kits
• On-Site Coverage for Non-Service
Related Activities
• Failure Analysis After Warranty
Period
• Service Outside of Warranty
• Performance Analysis / Tuning
• On-Site Maintenance by Certified
Rorke Data Technician
• Site Audit Services
• Custom Designed Services

The Value Proposition: Rorke Data’s Professional Services Division delivers a unique value proposition for our customers. Our contact management, global manufacturing & warehouse facilities and logistics infrastructure are all tightly integrated. Therefore, our customers enjoy a very efficient, consolidated point of contact to manage a wide range of business-critical activities including: R&D, design and assessment, project management, global purchasing, customer support & maintenance.

Quality Driven Culture
Service & Support Infrastructure

  • On-line ISO Quality System Documentation Library
  • Controlled Documents Management
  • Project Management Practice
  • Custom Work Instruction Development
  • Strict Documentation Version Control

Technical Support Contacts:
Phone: 1-800-328-8147
Fax: 1-952-943-0988
Hours: 8:30am - 5:30pm Mon. - Thurs and 8:30am - 5:00pm Fri (CST)
If you require after hours technical support please have your support contract number available.
 
Submit Support Request
Easy-to-use support request form to help us help you.
 
Documentation
Download manuals and other documentation about Rorke products.
 
Downloads
Download the latest software and firmware.
 
FAQs
Answers to common questions, plus a short form to submit your question if it is not listed.
More about Professional Services More about Professional Outsourcing More about Technical Support

 
Download Comprehensive Professional Services PDF (559k)


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Phone: 800-328-8147  
952-829-0300  

  (Mon-Thur 8:30-5:30 CST)
  (Friday 8:30-5:00 CST)

Rorke Data is ISO 9001:2000 certified   
Rorke Data is ISO 13485:2003 certified