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The Value Proposition: Rorke Data’s Professional Services Division delivers a unique value proposition for our customers. Our contact management, global manufacturing & warehouse facilities and logistics infrastructure are all tightly integrated. Therefore, our customers enjoy a very efficient, consolidated point of contact to manage a wide range of business-critical activities including: R&D, design and assessment, project management, global purchasing, customer support & maintenance.
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Quality Driven Culture
Service & Support Infrastructure
Built on an Oracle database, Rorke technical
personnel, including Solution Architects,
Integration teams, Installers and Field service
technicians can all collaborate in real time. By
utilizing our custom, secure intranet application
and SupportForce, Rorke has integrated a
powerful set of tools to insure quality assurance
and immediate customer response.
- On-line ISO Quality System Documentation Library
- Controlled Documents Management
- Project Management Practice
- Custom Work Instruction Development
- Strict Documentation Version Control
- RMA Records Management
- Statement of Work Documentation
- Integration Records Management
- Training Records & Certifications
- Service & Repair Portal
- Project & Call Tracking
- All Issues Logged & Documented
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| Rorke Data & Bell Microproducts: The Best of Both Worlds |
Billion Dollar Global Footprint
- 50 sales offices, 34 countries
- 10 warehouses, 8 integration facilities
- Tier One purchasing power for both Components & Systems
- Global Supplier Support
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Storage-centric Vertical Market Expertise
- Vertical Industry Workflow Knowledge
- System Integration, Manufacturing & Value-added Outsourcing
- RAID, SAN, NAS, Archive, Server & Network Solutions
- Name Brand & Custom Solutions Expertise
- Flexible Solution Development Stringent Documentation & Quality Assurance
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| Technical Presales Consulting |
OEM & ISV Contract Manufacturing |
Whether it’s a one time project-specific need or a
complete product line deployment, certified,
experienced Solution Architects work closely with
our customers to help define the desired system
based on required functionality, cost, form factor,
and performance.
The critical initial phases of your solution are defined,
documented and assigned a unique global project ID#.
Accurate cost assessments, procurement and logistics
parameters, version control measures and customer
acceptance criteria are derived and agreed to via an
open and collaborative effort between all parties. |
Rorke Data, together with parent company Bell
Microproducts delivers a compelling value
proposition for our OEM & ISV partners.
Rorke efficiently integrates unprecedented customer
service, manufacturing, integration and logistics
capabilities with Bell Micro’s tier one global supplier
relationships. The result is the flexibility to design,
build and deliver cost-effective products and services
to any size customer directly or on behalf of a given
customer’s channel partners.
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| Complete Hardware & Software Integration |
Third Party Procurement & Outsourcing |
Rorke Data offers complete system integration; from
flexible desktop storage options to OS, ISV
application pre-load services, server optimization,
enterprise-class name brand and white box storage
system staging as well as network infrastructure
engineering.
This deep level of integration provides our customers
with a single point of contact for interoperability
testing, solution engineering as well as service and
support. |
Rorke Data is the only value-add supplier you will
need for custom designed solutions, name brand 3rd
party products or any combination of both.
Complete bill-of materials management from
procurement to integration, test and deployment is
based firmly on ISO 9001:2000 driven procedures and
documentation.
As a subsidiary of Bell Micro, Rorke has costcompetitive
access to hundreds name brand storage,
server and network product lines. And we are in the
unique position to simultaneously manage custom
solutions as well.
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| Custom Development |
Private Labeling & Global OEM Logistics |
Storage-centric, custom system development and
deployment is a highly defined, well documented
professional practice at Rorke Data.
We offer existing product modification as well as
ground up system design. We leverage 20+ yrs of
solution development experience, and rely our
company-owned global network of 50 sales offices,
10 warehouses and 8 ISO-9000 certified integration
centers to insure customer satisfaction. |
Rorke Data is a respected brand in storage-centric
vertical markets such as Healthcare, Digital Video
Post and Video Surveillance. However, over 50% our
storage and server solutions ship as re-branded
systems on behalf of our Global Fortune 500 OEM
customers.
Re-branding and custom packaging are only part of
the comprehensive services we offer. Our
infrastructure allows us to track every component of
your BOM by serial number to insure version control,
managed EOL notification, technical documentation
relevance all backed by QA auditing. |
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| Global Installation Services |
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Rorke Data provides a unique, wide range of pre-site
technical analysis and on-site installation services.
We combine customer application and workflow
knowledge with broad industry certifications for
name brand server and storage platforms, operating
systems and network topology.
We leverage Bell Micro’s global footprint to deliver
cost-competitive installation when and where our
global customers require it. |
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