Professional Outsourcing Practices


Recent News Releases
April 2008
Rorke Data & Primera Team at NAB
March 2008
Bell Microproducts Announces Promotion of Joe Swanson to President, Rorke Data, Inc.
February 2008
Galaxy® Storage Line Addresses Decentralization of Storage Applications, Transition From Analog to Digital
August 2007
Rorke Data Achieves ISO 13485:2003 Certification

 

 

 

 

   

The Value Proposition: Rorke Data’s Professional Services Division delivers a unique value proposition for our customers. Our contact management, global manufacturing & warehouse facilities and logistics infrastructure are all tightly integrated. Therefore, our customers enjoy a very efficient, consolidated point of contact to manage a wide range of business-critical activities including: R&D, design and assessment, project management, global purchasing, customer support & maintenance.


Quality Driven Culture
Service & Support Infrastructure


Built on an Oracle database, Rorke technical personnel, including Solution Architects, Integration teams, Installers and Field service technicians can all collaborate in real time. By utilizing our custom, secure intranet application and SupportForce, Rorke has integrated a powerful set of tools to insure quality assurance and immediate customer response.

  • On-line ISO Quality System Documentation Library
  • Controlled Documents Management
  • Project Management Practice
  • Custom Work Instruction Development
  • Strict Documentation Version Control
  • RMA Records Management
  • Statement of Work Documentation
  • Integration Records Management
  • Training Records & Certifications
  • Service & Repair Portal
  • Project & Call Tracking
  • All Issues Logged & Documented

 



Rorke Data & Bell Microproducts: The Best of Both Worlds

Billion Dollar Global Footprint

  • 50 sales offices, 34 countries
  • 10 warehouses, 8 integration facilities
  • Tier One purchasing power for both Components & Systems
  • Global Supplier Support

Storage-centric Vertical Market Expertise

  • Vertical Industry Workflow Knowledge
  • System Integration, Manufacturing & Value-added Outsourcing
  • RAID, SAN, NAS, Archive, Server & Network Solutions
  • Name Brand & Custom Solutions Expertise
  • Flexible Solution Development Stringent Documentation & Quality Assurance


Technical Presales Consulting OEM & ISV Contract Manufacturing

Whether it’s a one time project-specific need or a complete product line deployment, certified, experienced Solution Architects work closely with our customers to help define the desired system based on required functionality, cost, form factor, and performance.

The critical initial phases of your solution are defined, documented and assigned a unique global project ID#. Accurate cost assessments, procurement and logistics parameters, version control measures and customer acceptance criteria are derived and agreed to via an open and collaborative effort between all parties.

Rorke Data, together with parent company Bell Microproducts delivers a compelling value proposition for our OEM & ISV partners.

Rorke efficiently integrates unprecedented customer service, manufacturing, integration and logistics capabilities with Bell Micro’s tier one global supplier relationships. The result is the flexibility to design, build and deliver cost-effective products and services to any size customer directly or on behalf of a given customer’s channel partners.

 

   
Complete Hardware & Software Integration Third Party Procurement & Outsourcing

Rorke Data offers complete system integration; from flexible desktop storage options to OS, ISV application pre-load services, server optimization, enterprise-class name brand and white box storage system staging as well as network infrastructure engineering.

This deep level of integration provides our customers with a single point of contact for interoperability testing, solution engineering as well as service and support.

Rorke Data is the only value-add supplier you will need for custom designed solutions, name brand 3rd party products or any combination of both.

Complete bill-of materials management from procurement to integration, test and deployment is based firmly on ISO 9001:2000 driven procedures and documentation.

As a subsidiary of Bell Micro, Rorke has costcompetitive access to hundreds name brand storage, server and network product lines. And we are in the unique position to simultaneously manage custom solutions as well.

   
Custom Development Private Labeling & Global OEM Logistics

Storage-centric, custom system development and deployment is a highly defined, well documented professional practice at Rorke Data.

We offer existing product modification as well as ground up system design. We leverage 20+ yrs of solution development experience, and rely our company-owned global network of 50 sales offices, 10 warehouses and 8 ISO-9000 certified integration centers to insure customer satisfaction.

Rorke Data is a respected brand in storage-centric vertical markets such as Healthcare, Digital Video Post and Video Surveillance. However, over 50% our storage and server solutions ship as re-branded systems on behalf of our Global Fortune 500 OEM customers.

Re-branding and custom packaging are only part of the comprehensive services we offer. Our infrastructure allows us to track every component of your BOM by serial number to insure version control, managed EOL notification, technical documentation relevance all backed by QA auditing.

   
Global Installation Services

Rorke Data provides a unique, wide range of pre-site technical analysis and on-site installation services.

We combine customer application and workflow knowledge with broad industry certifications for name brand server and storage platforms, operating systems and network topology.

We leverage Bell Micro’s global footprint to deliver cost-competitive installation when and where our global customers require it.

 

 

Download Comprehensive Professional Services PDF ( 1790k)


Email this page to a Friend

 

 

  © Rorke Data, Inc.    Privacy     Site Map

Phone: 800-328-8147  
952-829-0300  

  (Mon-Thur 8:30-5:30 CST)
  (Friday 8:30-5:00 CST)

Rorke Data is ISO 9001:2000 certified   
Rorke Data is ISO 13485:2003 certified