Rorke Data Service offers a variety of hardware repair contract options to suit your changing needs. From basic carry-in repair work to rapid-response, on-site service for mission critical systems.
Standard On-Site Service Packages include: all parts & labor, four-hour response times during regular business hours, 8 a.m. to 5 p.m., Monday thru Friday (except holidays).
More responsive services are available with Optional Coverage including:
24 hour x 7 day critical support
16 hour x (5, 6 or 7 day)
12 hour x (5, 6 or 7 day)
Custom support available, including committed critical spares and on-site parts stocking.
Committed response time at all levels.
Warranty uplift services
Manufacturer software support
Custom phone support
Remote monitoring and analysis
Managed-care service contracts
Proactive scheduled maintenance included with on-site services
Over 70 additional vendor relationships to provide logistics and engineering support on a wide variety of equipment.
VAD's - Value Added Deployments
Experienced engineering staff with an average of 17 years individual experience
Business Continuance depends on system availability. We welcome the opportunity to support your service needs; and invite you to take a tour of our corporate facility.
