Managed Services
Warranty Protects Your Investment,
Service Protects Your Business
Most companies walk away once a solution is installed and running. At Rorke Data, we have a staff dedicated to supporting our client's on-going operations and management. By ensuring day-to-day operations stay productive, that change is managed effectively and by keeping your enterprise running smoothly and efficiently, Rorke Data managed services can help you take advantage of new opportunities.
Service Management. As your service management partner, our service is built around uninterrupted support that delivers the highest levels of availability to your enterprise. To minimize client inconvenience, we take care of all the details of your service plan and contract, including:
- Proactive solutions on warranty expirations for hardware and software.
- Timely solutions for on-going contracts/renewals.
- Invoicing issues.
- New product registration.
- Uplifted service registrations and certificates.
- Problem escalation process.
Standard and Uplifted Services. Our change controls takes into account an IT world that is in constant flux. We help your enterprise stay on track with unrivaled capabilities that minimize our risk during scheduled maintenance and planned changes to meet business and environment demands. Through our partnership with HP, we offer a series of standard and supplemental services offerings.
- Standard Warranty. These services include reasonable next day or 2-day response time during normal business hours for Alpha and Intel products.
- HP CarePaqsm Services and Priority Services. CarePaqsm Services are standard options and include warranty extension, installation, hardware service and software support. CarePaqsm Priority Services are integrated hardware and software plans that ensure consistent coverage across system configurations. These packaged services cover all key IT areas.
- Hardware Service. We offer a wide range of purchase options from basic to business-critical.
- CarePaq Services
- Hardware/software solution for server environments
- Ongoing support contracts
- Software Service. We offer a wide range of service plans and purchase options.
- CarePaq Services
- Hardware/software solutions for ProLiant and AlphaServer systems.
- Annual support contracts
- Software Supplemental Services. Three levels (Gold, Silver, Bronze) of software coverage to target your business and technical needs. Operating and database support, upgrades, new version rights, help desk and phone support calls.
Management Services. We offer an extensive portfolio of management services encompassing enterprise-level systems and applications, multiple server environments, your network and Internet infrastructure, desktop systems and software, storage technology — all the IT assets your business depends on every day.
- Infrastructure management solutions reduce risks, enhance availability and security, and optimize performance throughout your entire IT environment.
- Assessment services evaluate the six key domains across your IT infrastructure: management, network, applications, system hardware, system software, and physical environment.
- Deployment services help you with installation and startup of your essential server, desktop, and storage hardware, operating systems like Windows NT and Windows 2000, layered products, applications, and management tools like HP Insight Manager.
- Optimization services offer expert capacity planning, performance tuning, security enhancement, and configuration management.
Security services keep your data and transactions safe in today's Internet-driven eBusiness economy.
- Remote and onsite management support cost-effectively complements your in-house resources with proven expertise from HP service specialists.
Outsourcing and Operations Management. Savvy business people know that outsourcing is more than a way to offload legacy assets and operations. You need to leverage new technology and achieve your strategic business goals. We have a complete portfolio to meet your needs.
Computer Services Consulting. Our expertise has been built by the professionals who continually refine and update their skills. They're the key to keeping you ahead. Each one of our computer services consulting engineers is not only a specialist, but an informed technology expert who works with you to understand your business goals, application requirements, and your overall information infrastructure.
- High-level consulting/implementation programs.
Migration
- System Health Checks
- Performance Assessment/Benchmarks
- Data Collection
- CPU, memory, disk and I/O drivers
- Networks
- Capacity Planning/System Report
Recovery and Protection Services. Business Protection and Recovery Services ensure that your vital business operations will continue in the face of any IT disruption, whether planned or unforeseen.
- Continuity planning
- Electronic Vault/Network based back-up
- Hot-Site/Mobil recovery
- Recover-all
- Facility consulting and site services
- Environmental and power protection services
Worldwide Organization. Our global services are built around uninterrupted support that delivers the highest levels of availability to your enterprise. Our global service organization consists of thousands of technical, field, and support personnel spanning across the globe. Worldwide support includes:
- Enterprise Management
- Network Environments
- Server Environments
- Client Computing
- Internet security
- Storage
- High Availability
- Outsourcing and operations management
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